At Emissa Perfumes, we strive to provide our customers with the highest quality and authentic products. We understand that sometimes you may need to return or exchange your purchase, and we want to make the process as simple as possible for you.
Refund & Return Policy:
We only accept returns in the event of a damaged bottle. If you receive a damaged product, please notify us immediately by emailing our customer service team at delivery@emissabh.com within 24 hours of receiving your order.
Please provide us with your order number and photos of the damaged item. We will investigate the issue and contact you within 48 hours to initiate the return process.
Please note that we do not accept returns or refunds for any other reason. We do not accept returns or exchanges for a change of mind or personal preference.
If your return is accepted, we will provide you with a full refund of the purchase price or a replacement item, depending on your preference. The refund or replacement will be processed within 7 days of receiving the returned item.
Please ensure that the returned item is in its original condition, with all packaging and accessories intact. We reserve the right to reject any returns that do not meet these requirements.
Thank you for choosing Emissa Perfumes. We value your business and are committed to providing you with the best possible customer service. If you have any questions or concerns, please do not hesitate to contact our customer service team.
